Most brands go quiet the day the box arrives.That’s when customers need them most.
Attune finds the moments customers get stuck in the first 30 days and reaches them first, with the answer you already have.
Add a product by its page.Attune reads what’s public about it.It writes a brief, and every finding keeps its source.It finds the moments that matter.It drafts a journey timed to each one.You approve it, and it goes live.
Brands put almost everything into getting someone to buy. Almost nothing goes into what happens after.
The first few weeks decide what a customer thinks of what they bought, and what the next shopper reads about it. The answer to what’s stopping them usually exists. It just doesn’t reach them in time, and the review they leave costs you sales you never see.
You already know where customers get stuck. Fixing it is the hard part.
What you know is spread across reviews, support tickets, a help center and a few people’s heads. Someone pulls the reviews into a spreadsheet. Someone tags them by hand. Someone writes a deck about it. Someone starts building the flows, and they stall between the CRM and the ESP. Weeks go by. Then the same two-star review shows up again.
That isn’t a customer experience strategy. It’s whack-a-mole with a calendar invite.
Attune does that whole loop in an afternoon. Then it keeps doing it, so your team can stop.
How Attune gets there first
It understands your product
Attune reads everything: your listings, your guides, your reviews, and what people say about you when you’re not in the room. It learns where customers struggle, when it tends to happen, and what the happy ones figured out.
It sees trouble coming
This goes in the freezer, not the fridge. Give it five more minutes in the oven. The screen isn’t supposed to feel like a phone. Every product has a handful of moments like these. Attune knows when each one is about to happen and gets there first.
It only speaks when it helps
The right note, to the customers likely to need it, at the moment they need it. Someone who bought through a retailer gets different context than someone who bought from you. Happy customers never hear about problems they didn’t have.
You have the last word
Attune writes in your voice, from your guidelines. You read it, change what you want, and approve it. Nothing goes out without you.
The sale is where the relationship starts, not where it ends.
What Attune is for: reviews that sell to the next shopper, buyers who stay, and a team that isn’t chasing the same problem every quarter.
Pulls orders from Shopify and the other leading ecommerce platforms. Sends through Klaviyo, Attentive or PostScript, or on its own if you’d rather keep it simple.
See what Attune finds in your product.
Bring us one product. We’ll show you its friction map and the journey Attune writes for it.
Get started